Basic & General Information

Introduction

and

How to use

the Scam Solution Center

• Scam Solution Tools

• Informational documents

• Explanations & Definitions

Packages

and

Envelopes

Situation  

You will be receiving parcels or envelopes for reshipment

Solution

Situation  

You have received parcels or envelopes but have not reshipped the contents yet

Solution

Situation

You have received parcels or envelopes and have reshipped the contents

Solution

Option 1

Checks and

money orders:

You have not cashed them or withdrawn from deposit

For money wired into your account see below

Situation

You were told you will be receiving checks or money orders

Solution

Situation

You have received checks or money orders and still have them in hand

Solution

Situation  

Bank & credit union accounts: Checks or money orders (drafts) have been deposited into your account by you or a 3rd party but you have not withdrawn the money

Solution

Situation  

PayPal: Money has been deposited into your PayPal account by you or a 3rd party and you have not withdrawn the money

Solution

Situation  

Credit Card accounts: Money has been deposited into your credit card account by you or a 3rd party and you have not withdrawn the money

Solution

Option 2

Checks and

money orders:

You have cashed them or withdrawn from deposit, but still have the money

For money wired into your account see below

Situation  

Bank accounts: You have withdrawn the money from your account or cashed the drafts at your bank but have not spent or sent the money

Solution

Situation  

Credit union accounts: You have withdrawn the money or cashed the drafts at your credit union but have not spent or sent the money

Solution

Situation

Stores: You have cashed the drafts at a store but have not spent or sent the money

Solution

 Situation

PayPal: You have withdrawn the money from your PayPal account but have not spent or sent it

Solution

Situation  

Credit cards: You have withdrawn the money from your credit card account but have not spent or sent it

Solution

Option 3

Checks and

money orders:

You have sent or spent the money

For money wired into your account see below

 Situation

Bank accounts: You have withdrawn the money from your account and have spent and/or sent the money

Solution

Situation

Credit unions: You have withdrawn the money from your account and have spent and/or sent the money

Solution

 Situation 

Stores: You have cashed the drafts at a store and have spent and/or sent the money

Solution

 Situation

PayPal: You have withdrawn the cash from your account and have spent and/or sent the money

Solution

Situation

Credit Card: You have withdrawn the cash from your account and have spent and/or sent the money

Solution

Money wired into your  account

Situation

You gave out your account number so that money could be wired or drafts could be deposited into the account and it hasn't happened yet

Solution

Situation

Money has been wired into your account but you have not withdrawn it

Solution

Situation

Money has been wired into your account, you have withdrawn some or all of it, but have not sent or spent it

Solution

Situation

Money has been wired into your account and you have spent and/or sent it

Solution

Credit cards and/or gift cards sent to you

Situation

You were told you will be receiving credit cards and/or gift cards

For Solution

Contact

Situation

You have received credit cards and/or gift cards but have not spent or sent any money from the credit line

For Solution

Contact

 Situation

You have received credit cards and/or gift cards and have spent or sent money from the credit line

For Solution

Contact

Told to buy check stock or received check stock

Situation

You've been told to buy check stock and/or a check-writing program and ink but have not yet written any checks

For Solution

Contact

Situation

You've bought the check stock and/or a check-writing program and ink, and have written one or more checks

For Solution

Contact

 Situation

Following Situation B you have mailed the checks or used them to obtain money to wire off as instructed

For Solution

Contact

Told to pick up money at Western Union

Situation

You've been told to pick up money at Western Union and re-send it

For Solution

Contact

Hired as a Secret Shopper

Situation

You applied for a job as a Secret Shopper or Mystery Shopper but have not done anything yet.

For Solution

Contact

Situation

You applied for a job as a Secret Shopper or Mystery Shopper and sent off money by Western Union or MoneyGram.

For Solution

Contact

Other

Situation

You are receiving calls from strangers asking, "Where is my product?"

For Solution

Contact

Situation

The bank or store is threatening you.

For Solution

Contact

Situation

You are receiving threats from the scammer.

Solution